FAQs - Blue Herring Design Solutions

Question 1

How much will my project cost?

Accepted Answer

We give estimates based on an hourly rate and on the common tasks required for your project. We will need more information about what you have and what we need before we can do that. Contact us, and we will reply with an estimate of the time required and a suggested budget.

Question 2

Who owns the finished design?

Accepted Answer

Our fees include licensing for all designs we create specifically for our clients. Licensing for all assets will be included in your invoice, and all documentation will be transferred to you after the final invoice is closed.

Question 3

Can you do it right now?

Accepted Answer

It is sometimes possible for us to do rush orders for an additional fee. Send us a message as soon as possible, and we will get back to you to let you know if we have space in our schedule for a rush order.

Question 4

How many revisions are included?

Accepted Answer

Most projects include two rounds of revisions as standard. Additional revision rounds can be arranged at our standard hourly rate. We always aim to get things right first time by thoroughly discussing your brief before work begins.

Question 5

How long will my project take?

Accepted Answer

Timelines vary depending on the scope and complexity of the project. A simple logo or flyer can often be turned around within a few days, while a full branding package or website may take several weeks. We will agree a realistic timeline with you before starting work.

Question 6

What payment methods do you accept?

Accepted Answer

We accept bank transfer and most major payment methods. For larger projects we typically require a deposit before work begins, with the balance due on completion. Full details will be outlined in your project agreement.

Question 7

Do I need to be local to work with you?

Accepted Answer

Not at all. We work with clients across the UK and internationally. Most projects are managed entirely online via email, video calls, and file sharing, so location is no barrier to getting started.

Question 8

What file formats will I receive?

Accepted Answer

We supply finished artwork in the formats best suited to your needs — typically PDF, PNG, and JPEG for print and web use. For branding and logo projects we also supply editable vector files (AI or EPS) so you have full flexibility for future use.

Question 9

What do I need to provide to get started?

Accepted Answer

The more detail you can share the better — your brand colours, fonts, examples of styles you like, target audience, and any existing assets. Don't worry if you're starting from scratch; we can help you develop a brief through an initial consultation.

Question 10

Can you supply print-ready artwork?

Accepted Answer

Yes. We produce print-ready files to professional standards, including correct colour profiles (CMYK), bleed, and crop marks. We can liaise directly with your chosen printer if required.

Question 11

Can you work with my existing brand guidelines?

Accepted Answer

Absolutely. We are experienced in working within established brand guidelines to ensure consistency across all your materials. Simply share your brand guide and any existing assets when you get in touch.

Question 12

Is there a minimum order quantity for apparel?

Accepted Answer

Minimum quantities depend on the product and print method. Embroidery and screen printing typically have a minimum run, while digital direct-to-garment printing can be suitable for smaller quantities. Contact us with your requirements and we will advise the most cost-effective option.

Question 13

Do I need to supply the garments?

Accepted Answer

No — we can source garments on your behalf from a wide range of suppliers, covering everything from budget basics to premium workwear and fashion brands. Alternatively, if you have specific garments you want printed or embroidered, we can work with those too.

Question 14

What print and decoration methods do you offer?

Accepted Answer

We offer a range of methods including screen printing, digital direct-to-garment (DTG), heat transfer vinyl, sublimation, and embroidery. The best method depends on your design, garment type, and quantity — we will recommend the right approach for your project.

Question 15

Can I see a sample before placing a full order?

Accepted Answer

Yes, samples can usually be arranged prior to a full production run. Sample costs and lead times vary by product and method. We strongly recommend a sample for large orders to ensure you are completely happy with the result before committing.

Question 16

What platform will my website be built on?

Accepted Answer

We build websites on platforms best suited to your needs and budget, including GoDaddy Website Builder, WordPress, and custom-coded solutions. We will discuss the options with you and recommend the most appropriate platform for your goals.

Question 17

Will you maintain my website after launch?

Accepted Answer

Yes, we offer ongoing maintenance and support packages to keep your website up to date, secure, and performing well. We can also provide training so you feel confident making minor updates yourself.

Question 18

Will my website work on mobile devices?

Accepted Answer

All websites we build are fully responsive, meaning they adapt automatically to look great on smartphones, tablets, and desktop computers. Mobile-friendliness is also an important factor for search engine rankings, so this is always a priority.

Frequently Asked Questions